Frequently Asked Questions
Answers to the most common questions about XGW Tech products, OEM/ODM service, certifications, warranty and lead times.
Who is XGW Tech?
XGW Digital Technology (Shenzhen) Co., Ltd. is a professional manufacturer of LED drivers, switching power supplies and lithium battery ESS products, founded in 2009 and based in Shenzhen, China.
What is your production capacity?
Our Shenzhen factory runs automated SMT lines producing 5+ million units per month across LED drivers and power supplies, supported by 600+ employees including 37 senior R&D engineers.
Do you offer OEM/ODM manufacturing?
Yes. OEM/ODM is a core business. We customize output voltages, connectors, dimming protocols, housings, labels and packaging. MOQ starts at 500-1,000 units depending on the level of customization.
Which certifications do your products carry?
UL, CE, CB, RoHS, PSE, SAA, DALI 2.0, Zhaga D4i, UN38.3 and IEC 62619, produced under an ISO 9001 quality management system.
What is your warranty policy?
LED drivers carry a 5-year warranty, power supplies 2-3 years and battery ESS products 5 years. All units pass 100% full-load burn-in testing before shipment.
What are your lead times?
Standard products ship in 7-15 days. OEM/ODM projects typically need 25-35 days including customization. Samples are available within 3-7 days.
Which markets do you serve?
We export to 50+ countries with major markets in North America, Europe, the Middle East, Southeast Asia and Latin America.
How do I request a quote or samples?
Email info@xgwtech.com, call/WhatsApp +86 17369238166, or use the contact form on this site. Our engineering team responds within 24 hours on business days.
Question not answered? Contact our team — we reply within 24 hours on business days.